Custom Citrix StoreFront 3.8

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Custom Citrix StoreFront 3.5

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Custom Citrix NetScaler Login Page 11 with SF 3.5

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Custom Citrix NetScaler Login Page 11 with SF 3.5

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Custom Citrix Web Interface 5.4

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Custom Microsoft RD Web 2012 R2

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Custom VMware Horizon View HTML Access

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Custom Citrix StoreFront 3.8

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Custom Citrix StoreFront 3.5

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Citrix NetScaler Gateway

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Citrix CloudPortal

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Citrix Web Interface

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2013

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Microsoft RD Web Access 2012 R2

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Custom VMware Horizon View HTML Access

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Web Design

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About Techstur.com

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Our Team

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Get Connected

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Citrix CloudPortal

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Citrix StoreFront 3.*

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Microsoft RD Web 2008 R2

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Microsoft Outlook Web App 2010

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Microsoft Outlook Web App 2013

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From Jan-2015

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Techstur.com Presents Summa Health System

Citrix NetScaler Login Page...

February 3, 2015 at 1:07 pm - Posted by: admin_stur

Techstur.com Presents Techstur.com

Citrix CloudGateway StoreFront 2.0...

February 3, 2015 at 1:06 pm - Posted by: admin_stur

Techstur.com Presents Techstur.com

Citrix CloudGateway StoreFront 2.0...

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Citrix NetScaler: So how do you use it?

Posted on December 9, 2014 by admin_stur

I get contacted almost daily for requests about Interface Customization Services for Citrix NetScaler. I think the most common question I ask, besides what build number they are running, is how are you using the NetScaler? (This is an extra fun question when someone that is non-technical reaches out to Techstur.com.)

So we receive a request for a Custom Branded Citrix NetScaler Access Gateway. It is now my job to determine what the client needs. Are users authenticating at the Citrix NetScaler Login Page and then being sent to Web Interface for NetScaler? Are the users being authenticated at the Citrix NetScaler Login Page and then being sent to the full version of Citrix Web Interface hosted on a Windows Server? Are they using RSA Two Factor Authentication or some other Multi-Factor Auth solution?

Are they using the Citrix NetScaler Portal? (This always leads to more questions, as in my experience hardly anybody I talk to is.) But the Portal or 3 Pane View for the NetScaler Access Gateway is a component of NetScaler and I need to make sure the client doesn’t need that branded as well.

So I spend a lot of time trying to deduce, based on questions that I have crafted over the years, exactly what the client or future client requires. This information is vital in determining the cost of the project and creating the Quote.

It used to be easier, as there were just a few options, but now with the addition of Citrix StoreFront (or Citrix CloudGateway or Citrix Receiver for Web or whatever you call it) and this product replacing Citrix Web Interface, I have even more questions I need to ask.

Sometimes I feel like Sherlock Holmes trying to figure out exactly what a client needs a quote for and have to obtain the information that I need. It is funny in a way, as you would think companies would know this information.

But more times than not, I am dealing with a marketing team member who has gotten a directive from a higher up requiring that all interfaces in a company that users, vendors and customers use match the company branding. Because these days, keeping the Company Branding consistent at all levels has become a major priority for companies, organizations and institutions.

So when I get contacted, this starts a request for information. The more information I can collect, the easier it is for me to come up with an accurate Quote.

It is not even uncommon for customers to use Citrix NetScaler just for its High Availability functionality and load balancing, having no authentication taking place on the actual NetScaler at all. It is a confusing road to travel sometimes. But luckily, the Citrix company has empowered me with both the information and the knowledge to ask the right questions so I can give my prospective customers the right solution for them.

“How do you use NetScaler?” Well, it is a short question, which can have a very long answer. But rest assured, we have worked with Citrix NetScaler in pretty much every possible way. So Techstur.com has got you covered – and don’t forget that we are Citrix Ready for all our Custom Citrix Interface offerings.

Techstur.com – Jesse Boehm Consulting – Development Behind The Scenes

Posted on February 20, 2015 by admin_stur

A lot of my clients know me as Jesse Boehm the Custom Interface guy. That is the hat I wear when I talk to them about Interface Customizations, when we have phone calls and email via Techstur.com. We talk heavily about the Frontend Technology used for the Backend Technology.

So, I thought it would be interesting to share some behind the scenes information about myself, the Citrix Consultant and behind the scenes at the Techstur.com Development Environment.

I have been working with Citrix since 1999/2000 it started with Metaframe 1.8 on Windows NT4, that is where I cut my teeth on Citrix. My true learning began with Metaframe XP and I never stopped. I worked in the hospitality industry, on a private island in the Florida Keys, pretty much cutoff from the main land. We were the largest technology infrastructure besides the local government agency in that 120 mile stretch of highway and ocean. It was 24/7 and it never stopped. The entire island was run by Citrix Metaframe and then Citrix XenApp when the name changed. I spent years building out systems and tweaking group policies and user profiles and perfecting and automating new user creation and everything exactly the way I wanted. During this time I worked with a   number of clients on Citrix Projects in and outside of the Florida Keys but I mainly stayed Florida Keys based. After 6 years I left the Keys and moved to Tampa and that is when I took my Citrix career to next level. I started working and consulting on larger installations with 1000’s if not 10,000’s of users. I always found once you got to certain level of users as long as you had the resources to scale and the powers that be understood the budget needs the amount of end users really didn’t matter. That is my personal opinion, but when you have 10,000 users globally or 40,000 users the only difference is resources.

I always enjoyed Citrix and all of the challenges that came with it from a high level and from an end user level. I always felt they went hand in hand. Though I was never a fan of user support, I did that for the first few years of my IT Career and I didn’t miss leaving it behind. But truth be told, starting in end user support gives you a solid foundation on how to think about how the end user is going to use a system. Which I feel at the end of the day is extremely important because ultimately these complex systems that we are building and architecting for businesses are for the end user to perform their work functions and do their jobs. Their ability to do their jobs without issues is the number one goal. That is my top priority and always has a place in the front of my mind when I am working on a solution. So user support and being on call 24/7 is no fun but it teaches you what users need. If you can take that with you as you grow in your career and always consider what would the end user need? I think that is priceless in any solution.

I still feel this way and I apply this to Custom Interfaces as well as when I am doing Citrix Consulting. With Interfaces you have to really think about the end user. The fact is that an interface is simply a page a user accesses to login and launch there Apps or Desktops or Email. It should be lightweight, load fast and perform as fast as the default interface. So it is my responsibility to tell a client “No” when they want to hear a “Yes”. I love being a Yes Man but I have found being a No Man sets better expectations. Case in point, a customer wants to call some web font from Google instead of a standard font. This is an instant Red Flag for me, all I think about is external calls, load times, which cause delays and this causes the end users to call support and complain that it is taking longer than usual to login. This may seem like a small item, but you get 10,000 users on an interface and it can become a big issue. Years ago clients wanted to use Flash on Web Interface, which caused major issues on Thin Clients, then clients still using Web Interface once iPhone and iPads were introduced had new problems, no flash support. Red Flag. We never touched Flash again.

Today we have millions of users daily logging into our Custom Interfaces. How often does my phone ring with emergencies? Almost never. I built a business that is not a support business. We don’t have after hours support or weekend support hours, simply because they are not needed. Does that mean you can’t email me 24/7 and I won’t respond as soon as I get your email? Of course I will. My entire business is email, internet and computers and my iPhone. I will always respond, just because we don’t have after hours or weekend support doesn’t mean I won’t help you if you need it. I understand emergencies.

With Techstur.com I focus on Custom Interfaces for Citrix NetScaler, Citrix StoreFront, Citrix Web Interface, Citrix CloudPortal, Microsoft OWA 2013, Microsoft RD Web 2012 R2 and VMware Horizon View.

With Jesse Boehm Consulting www.jesseboehmconsulting.com I am a full-time Citrix Consultant with more than 15 years of Citrix experience and I specialize in Citrix XenApp, Citrix XenDesktop, Citrix NetScaler and Citrix CloudPortal Services Manager. I am an Architect, Advisor, Consultant, I do Deployments and Support everything I do on an ongoing basis. This is my passion work.

So I work on both the Frontend and the Backend of Technology.

As I mentioned at the beginning, I was going to talk about the Techstur.com Development Environment. At Techstur.com we run VMware VSphere 5.5, we have multiple hosted hypervisors. With every project we create a dedicated virtual machine or virtual NetScaler VPX for a client. We do all of our Development work on systems that we’ve built out to match a client’s environment as close as possible. I always ask questions about build numbers, versions numbers to collect as much information as possible before we start a project.

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This is what our current Development Environment looks like today. Been a heavy NetScaler month. I will admit it

 

Every project starts with me setting up a NetScaler VPX, StoreFront Server hooking that to our XenApp 6.5, or XenApp 7.6 or XenDesktop 7.6 Farm depending on the client. I have to run all of these technologies and maintain these Citrix Environments in our Development Environment for everything to work as it should for clients to really review their projects. I have setup 500+ NetScaler’ s, 1000’s of Web Interfaces, 100’s of StoreFront Sites, I couldn’t even say how many Citrix XenApp/XenDesktop Farms Production/Development I have setup both for Clients and Techstur.com. I lost count. I love to do it. I love when a new version is released and I have to setup the next version.

So when you hire Techstur.com to create a NetScaler Login Page and StoreFront 2.6 Interface for you, you are getting that finished product. But on the backend you are getting a NetScaler VPX and a Dedicated Development Server. The reason that this is important is that when we are done with your project that VPX and Server will be archived off to storage and taken offline and then in the future your servers or appliance can be taken out of storage and brought back online for upgrades or additional work. We basically keep a copy of every Appliance, Server as well as Project Files that we ever work on so that they can then be deployed back into VSphere and taken back live into development within a few hours.

I found this system to be the best way to handle a customer’s project and security of their data. I can look at my project system, match a server name, pull a backup, upload it, extract it and add it to VSphere and bring it online for further development or upgrades.

This is how we do it at Techstur.com. It is a bit meticulous, but after 10+ years it is the system I found that works best for me and my clients. I keep redundant 4 TB hard drives full of backups of archived appliances and servers offline ready to be redeployed at a moment’s notice.

Thanks for reading
Jesse

Jesse Boehm
Techstur.com
www.techstur.com

Jesse Boehm Consulting
www.jesseboehmconsulting.com

Techstur.com – Custom Interfaces – The Citrix Ready Way

Posted on February 18, 2015 by admin_stur

I talk to a lot of people about Branding Custom Interfaces. I exchange hundreds of emails a week. I do many quotes. I am very proud of the work we do with Custom Branding and Interface Customization of all our Citrix Ready Interfaces. I am proud that Citrix has bestowed on my company the classification of Citrix Ready.

In the last two weeks we were just recertified for all of our Custom Branded Citrix NetScaler Interfaces, Citrix StoreFront Interfaces and Citrix Web Interface products for Citrix XenDesktop and Citrix XenApp 7.6 and all backwards compatibility versions. We were also certified Citrix Ready for Citrix CloudPortal Services Manager 11.5 and all backwards compatibility versions.

To me this is the highest honor in the business that I am in. We are the only company in the world to hold this classification. I have spent the last 15+ years working with Citrix on the backend with many of the Citrix products and I have spent the last 10 years also working on the frontend of these Citrix products. I consider myself and Techstur.com to be at the forefront in this field of Interface Customization Services.

When I started this business I had no idea if anyone would want these products. Now millions of users a day use our custom interfaces branded to match their company’s identities to access their applications and desktops. Techstur.com quietly sits in the background nobody know we exists. Our product does not interfere with business operations, it just lends that final touch of quality to a product that already brings the highest possible level of quality to IT performance. And this is what I wanted when I started this business. I never wanted to be in the support business. I wanted to create a product that I can hand off to my clients where they didn’t need to rely on us for support. For the most part that is what we have done. There are exceptions to this, complex interface customizations that may need some assistance from time to time. But for the majority we hand over a finished fully supported product that is supported by Techstur.com and is Citrix Ready.

Back to my original point, I talk to a lot of people, via phone, email and I do quotes. I constantly never hear from anyone again after I do a quote. I get told by companies I did quotes for that our prices are far beyond what they expected. Not sure what they expected? Maybe they Googled customizing StoreFront and found some articles on how to change background images and make simple CSS changes. That is great and that can totally be done. I get told that I charge too much to do something that is easy.

But we are not changing background images or making simple CSS changes. That is not what we do at Techstur.com. And it is hard to explain that to potential customers. Techstur.com offers a unique service. We take a clients Brand Identity and we intergrate that Branding into NetScaler, StoreFront, Web Interface or CloudPortal seamlessly matching a clients interface to a clients website or whatever branding they want to emulate. That can be an internal intranet website or employee portal. We work with marketing departments, advertising agencies, we get handed branding guidelines. It is not unusual for me to work with someone in the Technology Department, Marketing Department, the Design Agency that a client uses and carry on multiple conversations at once to create the best possible product. That is just the design phase of the project. This can be a week to two weeks or even longer depending on the size of the company and the established brand identity.

All of these are factors in our work. So when we get told what we do is simple and easy and we charge too much, I have to admit I can get a little frustrated because I know how much time and effort goes into a project. We are not swapping out a Green Bubble background image and changing some CSS and Images. If you wanted to do that I would point you to some great articles on how to do that. That is not what we do.

We offer a Product and a Service. We offer you a level of Quality that Citrix themselves deems Citrix Ready. We are the only company in the world to be Citrix Ready for Custom Interfaces. Go to http://www.citrix.com/ready and type “Interface” in the search box and see who comes up first. Or type StoreFront and see what Citrix Ready Search shows as the suggested option. You will see Techstur.com. That is something we have earned.

Nowadays we see other custom interface companies popup in Google search results that offer the same exact products that we do. Even their content and interface demos all look like our demos. But if you go to their portfolios they can’t show any real customer history. If you go to our Portfolio Section http://www.techstur.com/portfolio/ you can see hundreds. The volume speaks for itself. They sure will not be supported by Citrix.

I take pride in what we do, because we have been doing this for 10+ years. We have earned our reputation and classification. I work with, understand and consult on all of the Citrix Products we provide Custom Interfaces for. I can get on the phone and discuss the frontend interfaces and flow right into a conversation about the backend technology. I am Citrix Certified. I am Citrix Consultant, I have my own Consulting business, Jesse Boehm Consulting www.jesseboehmconsulting.com. Citrix has been in my blood for a very long time.

I stand behind everything we do, my client’s happiness is number one. When I quote on a project it is based on many factors including, design, development, quality assurances, install, support for go live and other factors.

If you want to change background images or swap out logos shoot me an email I can give you some excellent links on customizing StoreFront to do those things. If you need more than that I can help you with that too.

Thanks for reading!
Jesse

Jesse Boehm
Owner of Techstur.com
www.techstur.com

Jesse Boehm Consulting
www.jesseboehmconsulting.com

Citrix – What a long strange trip it’s been

Posted on January 7, 2015 by admin_stur

When I first started working in Technology, I have to admit that I had never heard of Citrix before. Then I got a job on a 60-acre private island resort in the Florida Keys, and working with Citrix was about to become a major life-changing experience for me.

My first mentor was really into Citrix. He had it running on Microsoft Windows NT 4 Terminal Servers that served all the applications throughout the resort. I came in, new to this enterprise technology, and not knowing anything about Citrix or Published Applications or Terminal Services.

For the next two years I would soak up as much information about technology, Microsoft and Citrix as I could – and that would basically be the groundwork for my entire career. Of course I had no idea this would be the case back when I started in technology as an assistant to the director of IT.

My mentor was a great guy who talked a lot. I had to tune about 90% of what he said out or my brain would explode, but the other 10% I devoured and filed in my brain – and to this day I can go back to the archives of my mind and pull up the information that he taught me.

During those first 2 years Windows 2000 was released, and with that, Citrix MetaFrame XP was released – and I couldn’t wait to get my hands dirty. I learned Terminal Services, Citrix, Roaming Profiles, AD Policies and how to use all of these things to create amazing Citrix Environments.

It was an incredible time for me in technology. Everything was so new to me, and everything I did was trial and error. That was the great thing about my mentor: He put me to work. He let me fail, and research and try again until I learned how to do things. He was always there to give advice and point out the direction I should take to find my solution – but he never gave me the exact answer. I had to figure it out for myself; I had to learn, and most importantly, learn how to learn.

After 2 years my mentor left the resort and vacated the Director of IT position. I had been there for 2 years. I knew every aspect of that resort: The technology, the users and how everything worked. I went to the powers that be and told them I wanted the job, that I could do it and that I knew how to do it. It took a lot of major conversations, but I finally convinced everyone to give me a shot. They did, and for the next 8 years I would be the head of technology for the resort.

Ultimately I replaced and redid everything that my mentor created, until the property was completely transformed into my vision, my way. The backbone of that vision was completely enmeshed with Citrix Technologies.

I started taking on Citrix projects and consulting on the build of Citrix Farms. That led me down a road that would be an amazing journey. I left my job at the resort, kept my Citrix consulting gigs and took a job as a Senior Windows System Engineer specializing in Citrix for a large healthcare company based out of Tampa. The structured environment was not really my thing: I preferred working for myself and being a freelance consultant and my own boss. Commuting and sitting at a desk 8 hours a day was not for me.

I am more of a free spirit in life and in technology. I learn by doing, I retain everything I learn. I have a unique ability to remember issues I worked on years and years ago and what the solutions were. I have sort of a technical photographic memory, and I use this in every day of my life. It is something that I never knew I had until I started working in technology and troubleshooting system and network issues.

After spending years and years working in Citrix (specifically back then Citrix MetaFrame, Citrix Presentation Server and then Citrix XenApp), I setup so many web interfaces that I ran into a situation where the default web interface was no longer working for me or giving me the tools I needed as a Citrix Admin to do my job.

So I started a cloud technology company before it was ever named “the cloud.” Through this venture I wanted to create a Custom Citrix Web Interface that seamlessly integrated into my website, and with my website integrated into my customized Citrix web interface. After some time, it was evident that the business venture I started was not going to work out. What I was left with was a bunch of servers in my garage, Techstur.com’s website many, many versions ago, and a custom branded Citrix web interface.

I decided then that if I needed a custom Citrix web interface, then other people would need them too. So I put up a page on Techstur.com for Custom Citrix Web Interfaces, and ten years later this is the business I still work in.

Thousands of custom interfaces later, now we do Citrix Web Interface, Citrix NetScaler, Citrix CloudPortal, Citrix StoreFront, Citrix CloudGateway, Citrix Access Gateway, Microsoft Outlook Web App, Microsoft Outlook Web Access, Microsoft Remote Desktop Web Access and VMware View Portals. What started out as a good idea has blossomed, and we have expanded into a full-fledged Interface Customization company.

I still spend a lot of time working on Citrix Technologies, though. I specialize in Citrix XenApp, Citrix XenDesktop, Citrix NetScaler, Citrix StoreFront, Citrix CloudGateway and Citrix CloudPortal. I build and scope out environments, and I support Citrix systems. I work with all Citrix products – both on the frontend and the backend.

When I am doing Interface Installs or Support Sessions, I use GoToMeeting from Citrix. I basically use Citrix in every aspect of my professional career. I have five Citrix certifications, but I really stopped working on certifications and now I focus more on the technology and using it, building it, architecting it and supporting it on both the frontend and backend. Millions of users a day work on systems customized and built by myself and Techstur.com.

It has been a long strange trip! Where I ended up is not where I started, and even the state I live in has changed multiple times. But my love for Citrix has always been present, from when my first mentor introduced me to the product right up until today.

I live and breathe Citrix Technologies on a daily basis. It is amazing to see how I have grown up around the technology, and amazing to see how the technology has changed and grown up in front of me.

-Jesse Boehm

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2016

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Microsoft Outlook Web App 2013

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Microsoft RD Web Access 2012 R2

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Custom VMware Horizon View HTML Access

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Citrix NetScaler: So how do you use it?

Posted on December 9, 2014 by admin_stur

I get contacted almost daily for requests about Interface Customization Services for Citrix NetScaler. I think the most common...

Techstur.com – Jesse Boehm Consulting – Development Behind The Scenes

Posted on February 20, 2015 by admin_stur

A lot of my clients know me as Jesse Boehm the Custom Interface guy. That is the hat I...

Techstur.com – Custom Interfaces – The Citrix Ready Way

Posted on February 18, 2015 by admin_stur

I talk to a lot of people about Branding Custom Interfaces. I exchange hundreds of emails a week. I...

Citrix – What a long strange trip it’s been

Posted on January 7, 2015 by admin_stur

When I first started working in Technology, I have to admit that I had never heard of Citrix before....

Frequently Asked Questions

Q Interface Customization Services
Q. What is the actual process for customizing our interface?

Our Interface Customization Projects work in Multiple Phases:

Discovery Phase:

Techstur.com will start by asking general questions, this includes: What Interface or Interfaces we will be Branding? What Design we will be emulating? (This could be your Website, Intranet or any other Branding source that you want to use so your Interface seamlessly integrates into your existing company environment.) If your company has Branding Guidelines, we can work from this document. We can also work directly with your Marketing Department on the Design Phase to make sure your Interface is 100% branded to your Identity. We will also need your Hi-res Logo, Stock Images and any other Graphics required for the Design Phase of your project. The second part of the Discovery Phase is to collect basic information about your System Environment. What version of the Interface are you running? Is your site hosted on Windows 2003, 2008 or 2008 R2? 32 Byte or 64 Byte? What is the Build number of your NetScaler Appliance? What version is your Interface running? If your project has Database Components, what type of Database do you want to use? XML, Access, SQL Server? If SQL Server, do you want to use SQL Authentication or Windows Authentication? All these variables provide us the information we require to build out a development environment that matches your production environment. With this core information we will be ready to move into the Design Phase.

Design Phase:

The Design Phase is where we actually commence work on your Interface Designs. We take everything provided in the Discovery Phase of the project, your Hi-Res Logo, Branding Source we are emulating, stock images and other Branding Guidelines we have been given to create the initial Design to present to your company. Techstur.com takes the Design Phase of the project very seriously and allows 5 Business Days for the Design Process. We will go back and forth on the design until you give us what we call “Official Design Approval”. Once “Official Design Approval” is received via email confirmation we consider the Design of this Project Locked. Once a Project is locked, the Design is Final. Any changes to the Design once Design Approval is given will incur additional fees on top of the original project scope. This means that the client will be liable for any changes for both Design Studio time and additional Development time. Once the Design Phase is complete we will be ready to move into the Development Phase.

Development Phase:

The Development Phase starts once the client gives “Official Design Approval” and the Project Design is locked. Typically, the Development Phase of projects runs 10 Business Days. Total Project Business Days will be included on all Quotes. All Development work is performed on Techstur.com Systems. Each Project get a Dedicated VMware Virtual Server or Appliance that is built to the specifications confirmed in the Discovery Phase (i.e. Web Interface Version, NetScaler Build Version, Outlook Web App Service Pack Version and Update Rollup Version). All Customizations are Version Specific. During the development Phase Techstur.com will take the approved Design and implement that into the Custom Branded Interface as well as any Custom Add-on Modules or Client Specific Customizations that are also developed during this project phase. At the end of the Development Phase Techstur.com will provide the client with a Development URL and Login Credentials so that the Project can be fully tested in Development. This allows for the Client to test all functionality to make sure everything is functioning as planned. This phase also allows the client to provide any feedback on any immediate issues that we can fix while the project is still in Development. Once the Development Phase is complete and the client approves the project for install we move to the Install Phase.

Install Phase:

The Install phase starts with the client confirming the Development Phase project is ready to be installed in the Client’s Environment. We always recommend that the project be installed into a Non-Production Environment. Once we have confirmation that the client is ready for the install, Techstur.com creates the Full Install Package, which is generally a Zip file containing all project files for install on top of the Default Interface Product and also a Detailed Install Guide for Clients to follow to perform the Install of the project themselves. All projects come with 1 Install performed by Techstur.com via a one-time GoToMeeting session. Techstur.com performs 1 install into a Non-Production environment to make sure everything is installed and working. Any modifications performed at the time of the Install to the site because of environment variances with our production environment will be updated into the Core Install Package so the Client has the latest version of the Install package for further Installs. Techstur.com will perform additional Installs at the fee of $150 per additional Install. Once the project is installed into the client’s environment we move into the final Project Phase which is the Bug-Fix Phase.

Bug-Fix Phase:

All Projects come with a 30 Day Bug Fix Guarantee that starts at the time of Install. During this 30 day period Techstur.com will keep the Development Server or Appliance online in our Development Environment and any issues found after installation and reported by the client will be fixed in Development, Confirmed Fixed, and client will be provided with Updated Changed Files to fix the reported issues. Bugs are issues related only to the Original Project Scope; this includes Branding, Add-on Modules and Client Specific Customizations. At the end of the 30 Day Bug-Fix Phase the client’s Development Server is Archived and saved into Storage. This leaves us at the end of our Multiple Phase Project.

Notes:

Version Specific:

All projects are Version Specific, this simply means that if we are Branding Web Interface 5.4, that is the version we are working with and all Customizations are built for that version. If Citrix releases Web Interface 5.5 or 6.0 or any other future release the Current Project Customization will not support future updates by the software provider. A new project will be Quoted and initiated for the new Version of the original core technology. In the case of Citrix Web Interface this means a complete new project at the new Custom Branding Pricing at that time minus a 10% Discount on all Custom Branded Interfaces after the first project. This does not include Add-on Modules or Client Specific Customizations. This discount is for the Custom Branded Interface Only.

Certain Interfaces are much easier to Update and have the Design Ported, for example with Outlook Web App 2010 SP2 Update Rollup 1 to Update Rollup 2, we would charge $250 as opposed to creating an entire new Interface as is necessary with Citrix Web Interface. Please inquire at the time of Quoting about what your future options are.

Q. What interfaces do you currently customize?

Currently we are customizing the following interfaces:

  • Citrix Web Interface.
  • Citrix NetScaler Access Gateway.
  • Citrix Receiver for Web for Cloud Gateway.
  • VMware View Portal.
  • Microsoft Outlook Web App.
  • Microsoft RD Web Access.
  • Microsoft Forefront TMG 2010.
  • Microsoft Outlook Web Access.
  • Microsoft TS Web Access.
  • Microsoft Office Communications Server.
Q. What is your payment policy?

Techstur.com requires a 50% deposit on all interfaces before design work will commence. The balance for the project will be Invoiced prior to releasing Project Files for Install. All major credit cards are accepted. We can also take a PO from companies in the United States, but we will invoice electronically in full for the project at the time the PO is submitted to Techstur.com. Techstur.com is a Paperless Company and all Invoices must be submitted via Email or Fax. Funds from PO projects must be received before Project Files will be released for Install.

Q. What is your bug fix policy?

Techstur.com provides a 30-day bug fix window once the interface is installed in your environment.

Q. Do you work with other languages besides English?

Yes! By Default Techstur.com works with the base English Language File that comes with all Interfaces. We can also Brand and Customize other Supported Languages and we can also create Custom Language Files for Languages not supported by the Core Technology.

Q. We use Safeword with our Interface – can Techstur.com customize our interface with Safeword Integration?

Yes, if the interface supports Safeword Integration by default for an additional charge.

Q. We use RSA SecureID with our Interface – can Techstur.com customize our interface with RSA Integration?

Yes, if the interface supports RSA SecureID Integration by default for an additional charge.

Q. We use Entrust with our Interface – can Techstur.com customize our interface with RSA Integration?

Yes, if the interface supports Entrust Integration by default for an additional charge.

Q. What happens if a new version of our Custom Branded Interface is released?

All Custom Branded Interfaces are Version Specific. This means the Interface Branded is the Version the Branding Supports. I.e. If you Brand Citrix Web Interface 5.4 and Citrix Web Interface 6.0 or any other version is released then we would consider this a New Project, the rate for this Project would be determined at the time the New Version of Citrix Web Interface is released. We always offer returning customers a 10% Discount on all future Custom Branded Interfaces. This does not include Add-on Modules or Client Specific Customizations; this Discount is related only to the Core Branded Interface.

Q. How do you come up with the pricing for your Custom Branded Web Interface Products?

All Pricing is based on the actual amount of hours it physically takes to Design and Integrate the Design into the Interface using the framework provided by the core software’s manufacturer.

Q. Do you offer ongoing support?

We get this question quite frequently and the answer is both Yes and No. We do not consider Custom Interfaces to be an Emergency, so we do not offer After-hours or Weekend Support on Interfaces. In case you have an emergency, the proper procedure is to fall back to a Default Interface to allow your users to work while we perform any troubleshooting and support at a scheduled time. We try to do all troubleshooting in Development, but we can do a GoToMeeting Session to troubleshoot issues as needed. Our rate is $75/hour and all support work after the Bug-Fix period is billable.

Q. We want to move or install our Custom Interface on another server or multiple servers. Can you help us with this?

Absolutely! We charge $150 per Install of a Custom Interface.

Q. We would like to schedule an Install. What times are you available for Installs?

We schedule Installs Monday – Friday at 10am, 11am or 12pm EST.

Q. Do you Brand or Customize Microsoft SharePoint?

We do not offer any Customization of Microsoft SharePoint. We used to offer this service but discontinued this product Customization.

Q. Do you Brand or Customize Microsoft Lync?

At this time we do not offer Custom Branding or Customizations of Microsoft Lync.

Q. We have some specific Customizations that we need created. Can you help us with that?

Interface Customizations are our specialty. We will work with you to create a detailed scope for your Customization and then provide you a Quote for this Customization. If you don’t see it offered, just ask! We are a Software Development Company.

Q. How come you don’t publish your rates on your website?

Every project is customer specific and every customer has unique requirements. We like to get some basic information and open a line of communication via our Get A Quote form and from there we can work up a Custom Interface Quote for your Company.

Q. I would like to speak with someone at Techstur.com about my needs. What is the process?

Techstur.com schedules all Phone Calls with Clients or potential Clients. Please email us at GetConnected@Techstur.com or email Jesse Boehm at jesse@techstur.com to schedule a call.

Q. I want to talk to someone right now. Why can’t I reach a live person when I call?

Techstur.com is a small, family owned Internet-based Company. Most of our Sales and Install calls occur during the day Monday – Friday from 9am to 5pm. That means getting a live person on the phone is difficult because we are almost always on the phone. For that reason, we schedule all of our Phone Time to make sure we are able to help all our customers and future customers.

Q. What is your Refund Policy?

Techstur.com does not offer Refunds on our Interface Customization Products. All products are sold as is. If you have questions about a Module or a Customization, please ask us before we commence work on a project.

Q Citrix StoreFront
Q. Do you provide Branding of Citrix Receiver for Web for Cloud Gateway?

We do provide full Branding of Citrix Receiver for Web and have multiple Demo’s on our website for your review.

Q. Why do you call it Citrix Receiver for Web?

We had to choose a name for our Product, and we decided on Citrix Receiver for Web. But it is the same as Cloud Gateway Express Web Interface or Citrix Receiver for Web for Cloud Gateway or Cloud Gateway Web Interface. Whatever you choose to call it, we will Brand it!

Q. Do you offer Advanced Customizations for Citrix Receiver for Web?

At this time the product is so new that we are only offering our Custom Branding Package. That said, if you have a specific customization in mind that you want added to Citrix Receiver for Web, let us know and we will see what the possibilities are.

Q. Are you Citrix ready for Cloud Gateway?

Why yes, we are! Citrix Ready for Citrix Receiver for Web for Cloud Gateway. So you can rest assured that you will get the highest quality product within the Framework provided by Citrix.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Branded Citrix Receiver for Web?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are branding customizations that need to be ported to a new version of Citrix Receiver for Web or added to your current Cloud Gateway Interface environment. We even offer Interface Insurance, so ask us about Interface Insurance for further information.

Q. How long will take to complete our Custom Branded Citrix Receiver for Web Project?

On average, to complete a Branding project we require 15 business days. We allow 5 Business Days for the Design Phase of the Project and 10 Business Days for the Development Phase of the project. Some projects require 15 business days for Development, but the time frame will be confirmed in your Official Quote.

Q. If a new version of Citrix Receiver for Web is released, how do we update to the new version?

Because of the custom nature of a branded interface and/or customizations, there is not a direct upgrade path as there is with the Default Web Interface. Techstur.com can port your design and features to a new Version of Citrix Web Interface. We consider doing a new Version of Citrix Web Interfcace to be a new Project and pricing is based on the cost of our current Custom Branded Citrix Web Interface Branding Package. Previous customers will get a 10% Discount off of the Custom Branded Citrix Web Interface only. The discount does not apply to Add-on Modules or Client Specific Customizations.

Q. Can the Custom Citrix Receiver for Web be installed on multiple servers?

Yes, the Custom Branded Citrix Receiver for Web can be installed on Unlimited Instances and Unlimited Citrix Web Interface Servers as long as the Version is the same.

Q. What is the installation process?

Techstur.com provides a Full Zipped Install Package with all files for your Custom Branded Citrix Receiver for Web. We also include an Install Guide and each project comes with 1 install performed by Techstur.com via a one-time GoToMeeting Session.

Q. We would like to Install the Interface on another server or servers. Can Techstur.com help us do this?

Absolutely! Each project comes with 1 Install and then we charge $150 per additional Install, whether it’s an Instance on the same Web Interface Server or separate Server.

Q. Do you offer ongoing support?

We get this question quite frequently and the answer is both Yes and No. We do not consider Custom Interfaces to be an Emergency, so we do not offer After-hours or Weekend Support on Interfaces. In case you have an emergency, the proper procedure is to fall back to a Default Interface to allow your users to work while we perform any troubleshooting and support at a scheduled time. We try to do all troubleshooting in Development, but we can do a GoToMeeting Session to troubleshoot issues as needed. Our rate is $75/hour and all support work after the Bug-Fix period is billable.

Q Citrix NetScaler Gateway
Q. Our NetScalers are running in a High Availability mode and Load Balancing our Citrix Web Interfaces. Is that an issue?

Not at all. Your Custom NetScaler Install Package can be installed on as many NetScalers as you wish and Load Balancing won’t affect your NetScaler Branding at all. You will need to load the Custom Files on all NetScalers; the file changes will not populate themselves because it is a manual process.

Q. What packages do you offer for NetScaler Access gateway?

Currently we offer 4 Branding Packages for Citrix NetScaler Access Gateway

  • Custom Branded Citrix NetScaler Login Page.
  • Custom Branded Citrix NetScaler Login Page & Portal.
  • Custom Branded Citrix NetScaler Login Page, Portal & Web Interface 5.4 for NetScaler.
  • Custom Branded Citrix Web Interface 5.4 for NetScaler.
Q. How long will take to complete our Custom Branded Citrix NetScaler Access Gateway Project?

On average, to complete a Branding project we require 15 business days. We allow 5 Business Days for the Design Phase of the Project and 10 Business Days for the Development Phase of the project. Some projects require 15 Business Days for Development but the time frame will be confirmed in your Official Quote.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Branded NetScaler Access Gateway?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are new features that need to be customized or if the design and customizations need to be ported to a new version of Citrix NetScaler Access Gateway. We even offer Interface Insurance, so ask us about Interface Insurance for further information.

Q. What versions of Citrix NetScaler Access Gateway do you customize?

We are currently offering Branding on NetScaler Access Gateway 9.2 & 9.3 Build Versions.

Q. Do we have to provide you access to our NetScaler to perform the customization work?

All work is performed in our Development Environment, each project gets its own NetScaler VPX running on VMware VSphere Configured to match your environment including your Build Version.

Q. What is the Install Process for our Custom NetScaler Access Gateway Project?

The install just takes a few minutes for our Custom Branded NetScaler Access Gateway. We provide an Install Package and Install Guide, the Install Package includes separate files for making the NetScaler Customization Persistent and a Custom rc.netscaler file for Portal Installs. The process for updating your NetScaler AG requires WINSCP or FileZilla to connect to the File System of your NetScaler and then the files are uploaded to the NetScaler and that is about it for the NetScaler Install. Load your Custom Branded NetScaler, a refresh of the page may be required, and login. Techstur.com provides 1 Install via a one-time GoToMeeting Install Session. Each additional Install is billed at $150 per install.

Q. We use RSA SecureID with our Citrix NetScaler Access Gateway Appliance – can Techstur.com design with RSA Integration?

Yes, we can Customize all of the RSA Multi-Factor Auth pages as well as support most other Multi-Factor Auth products for an additional fee.

Q. Can the Custom Citrix NetScaler Access Gateway be installed on multiple NetScaler Appliances?

The answer is yes. The Custom Branded Citrix NetScaler Access Gateway can be installed on Unlimited NetScaler Appliances.

Q. We would like to Install the Interface on another NetScaler Access Gateway Appliance. Can Techstur.com help us do this?

Absolutely. Each project comes with 1 Install and then we charge $150 per additional Install, be it an Instance on the same Web Interface Server or Separate Server.

Q. Do you offer ongoing support?

We get this question quite frequently and the answer is both Yes and No. We do not consider Custom Interfaces to be an Emergency, so we do not offer After-hours or Weekend Support on Interfaces. In the event that you have an emergency, the proper procedure is to fall back to a Default Interface to allow your users to work while we perform any troubleshooting and support at a scheduled time. We try to do all troubleshooting in Development, but we can do a GoToMeeting Session to troubleshoot issues as needed. Our rate is $75/hour and all support work after the Bug-Fix period is billable.

Q. It is my understanding that Citrix NetScaler Access Gateway reloads itself to Default at every reboot. Does that mean we will lose our Customizations every time we reboot our appliance?

The answer in short is no. We provide everything needed for making the files persistent between reboots including a Custom rc.netscaler script for making the Portal Files persistent between reboots.

Q. We are running the Citrix NetScaler Symphony Theme. Did Techstur.com create this Theme?

We sure did! We worked with Citrix to create the NetScaler Symphony Theme. Citrix corporate employees login to the Symphony Theme site everyday, as Citrix has adopted that for their NetScaler Environment as well.

Q. Are you Citrix Ready?

All of our Custom Branded Citrix Interface Products and Customizations are certified Citrix Ready.

Q. Do you offer Advanced Customizations of your Citrix NetScaler Access Gateway products?

Currently we offer Branding Only for our Citrix NetScaler Products, but that does not mean we can’t offer advanced customizations. Let us know what you are looking to do and we can let you know the possibilities.

Q Citrix Web Interface
Q. How long will take to finish our Custom Branded Citrix Web Interface Project?

On average, to complete a Branding project we require 15 business days. We allow 5 Business Days for the Design Phase of the Project and 10 Business Days for the Development Phase of the project. Some projects require 15 Business Days for Development but the time frame will be confirmed in your Official Quote.

Q. We currently have a Citrix Web Interface 4.5 that has custom features previously developed. Can Techstur.com move the custom features to the latest version of Citrix Web Interface?

Absolutely! We can port over any custom features from a previous version so it will function in the latest version of Citrix Web Interface.

Q. We have some custom features that we would like developed for our Citrix Web Interface. Can you help us?

Absolutely! Because Techstur.com is a full featured Development Company, we have a firm grasp of the technology behind the Citrix Web Interface and can perform Advanced Interface Customization Development.

Q. Can the Custom Citrix Web Interface work with NLB Clustering?

Definitely!

Q. We use Safeword with our Citrix Web Interface. Can Techstur.com design with Safeword Integration?

Absolutely. We work with RSA, SafeWord, Entrust and pretty much any other Multi-Factor Auth Product that works with Citrix Web Interface. We do charge additional fees for these Multi-Factor Auth Customizations.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Citrix Web Interface?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are new features that need to be customized or if the design and customizations need to be ported to a new version of Citrix Web Interface. We even offer Interface Insurance, so ask us for more information about Interface Insurance.

Q. What versions of Citrix Web Interface do you customize?

We are currently featuring Interface Customization Services for Web Interface 5.4, but we can still customize the 4.* and 5.* series of Citrix Web Interface releases.

Q. If a new version of Citrix Web Interface is released, how do we update to the new version?

Because of the custom nature of a branded interface and/or customizations, there is not a direct upgrade path as there is with the Default Web Interface. Techstur.com can port your design and features to a new Version of Citrix Web Interface. We consider doing a new Version of Citrix Web Interfcace to be a New Project and pricing is based on the cost of our current Custom Branded Citrix Web Interface Branding Package + previous customers will get a 10% Discount off of the Custom Branded Citrix Web Interface only. The discount does not apply to Add-on Modules or Client Specific Customizations. [This seems to go against what you said in some of the above answers like the ones at lines 5 and 17 where it doesn’t mention any fee for porting the customization to a new Interface version.]

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Citrix Web Interface?

The answer is no – there are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are new features that need to be customized or if the design and customizations need to be ported to a new Version of Citrix Web Interface.

Q. Can the Custom Citrix Web Interface be installed on multiple servers?

Yes, the Custom Branded Citrix Web Interface can be installed on Unlimited Instances and Unlimited Citrix Web Interface Servers as long as the version is the same.

Q. We use RSA SecureID with our Citrix Web Interface – can Techstur.com design with RSA Integration?

Yes, we can Customize all of the RSA Multi-Factor Auth pages as well as support most other Multi-Factor Auth products for an additional fee.

Q. We would like to run our Custom Citrix Web Interface on Windows 2008 R2. Is that an issue?

No, not at all! As part of the Discovery Phase, we find out what Operating System and Version you are running and mirror our development environment to match your systems.

Q. What is the installation process?

Techstur.com provides a Full Zipped Install Package with all files for your Custom Branded Citrix Web Interface. We also include an Install Guide and each project comes with 1 install performed by Techstur.com via a one-time GoToMeeting Session.

Q. We would like to Install the Interface on another server or servers. Can Techstur.com help us do this?

Absolutely, each project comes with 1 Install and then we charge $150 per additional Install, whether it’s an instance on the same Web Interface Server or separate Server.

Q. Do you offer ongoing support?

We get this question quite frequently and the answer is both Yes and No. As we do not consider Custom Interfaces to be an Emergency, we do not offer After-hours or Weekend Support on Interfaces. In the case that you have an emergency, the proper procedure is to fall back to a Default Interface to allow your users to work while we then can perform any troubleshooting and support at a scheduled time. We try to do all troubleshooting in Development, but we can do a GoToMeeting Session to troubleshoot issues as needed. Our rate is $75/hour and all support work after the Bug-Fix period is billable.

Q. What Custom Add-Modules do you offer for Citrix Web Interface?
  • Announcement Module (Posting Announcements Pre & Post Authentication).
  • Microsoft Outlook Web App 2010 & Microsoft Outlook Web Access 2007 Integration. 
  • Client Information Module (Which displays useful information such as Client IP & ICA Client Version). 
  • Favorites Module
  • Active Directory Integration Module (Display any AD User Account Information).
  • Downloads Module (Add/Edit/Delete Downloads for All Users or by AD Global Group).
  • Application Favorites Tab with user side Add/Edit/Delete Controls.
  • Tab Sorting feature at user level.
  • Company Links Module (Display Company Links to All Users or by AD Global Group).
  • Facebook Integration.
  • Twitter Integration.
  • Remember Me Username Functionality.
  • Remember Me Username/Password Functionality.
  • Custom Message Center Message for All Users or by AD Global Group.
  • Hint of the Day.
  • Display Applications to configured AD Global Groups.
  • Hide Applications.
  • Hide Folders.
  • Override Client Name.
Q. Are you Citrix Ready?

All of our Custom Branded Citrix Interface Products and Customizations are certified Citrix Ready.

Q Citrix CloudPortal Services Manager
Q. Do you provide Branding of Citrix CloudPortal Services Manager?

We do provide full Branding of Citrix CloudPortal Services Manager Templates and have multiple Demo’s on our website for your review.

Q. How are Citrix CloudPortal Services Manager Templates installed?

Templates are installed using the Built-in GUI Interface from the CloudPortal Services Manager which can then be assigned to URL or Company.

Q. Do you offer Advanced Customizations for Citrix CloudPortal Services Manager Templates?

Currently we are offering Custom Branding of Citrix CloudPortal Services Manager Templates only.

Q. Are you Citrix ready for Citrix CloudPortal Services Manager Templates?

Why yes, we are Citrix Ready for Citrix CloudPortal Services Manager Templates! So you can rest assured that you will get the highest quality product within the Framework provided by Citrix.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Branded Citrix CloudPortal Services Manager Templates?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are branding customizations that need to be ported to a new version of Citrix CloudPortal Services Manager Templates or added to your current Citrix CloudPortal environment. We even offer Interface Insurance, so ask us about Interface Insurance for further information.

Q. How long will take to complete our Custom Branded Citrix CloudPortal Services Manager Templates?

On average, to complete a Branding project for Citrix CloudPortal Services Manager Templates we require 10 business days. We allow 5 Business Days for the Design Phase of the Project and 5 Business Days for the Development Phase of the project. Some projects require 15 business days for Development, but the time frame will be confirmed in your Official Quote.

Q. Can the Custom Branded Citrix CloudPortal Services Manager Templates be installed on multiple servers?

Yes, the Custom Branded Citrix CloudPortal Services Manager Templates can be installed on Unlimited CloudPortal Sites and Unlimited Citrix CloudPortal Servers as long as the Version is the same.

Q. What is the installation process?

Techstur.com provides a Full Zipped Install Package with all files for your Custom Branded Citrix CloudPortal Services Manager Templates. We also include an Install Guide, and each project comes with one install performed by Techstur.com via a one-time GoToMeeting Session

Q. We would like to Install the Interface on another server or servers. Can Techstur.com help us do this?

Absolutely! Each project comes with one Install and then we charge $150 per additional Install, whether it’s an Instance on the same CloudPortal Server or separate Server.

Q. Do you offer ongoing support?

We get this question quite frequently and the answer is both Yes and No. We do not consider Custom Interfaces to be an Emergency, so we do not offer After-hours or Weekend Support on Interfaces. In case you have an emergency, the proper procedure is to fall back to a Default Interface to allow your users to work while we perform any troubleshooting and support at a scheduled time. We try to do all troubleshooting in Development, but we can do a GoToMeeting Session to troubleshoot issues as needed. Our rate is $75/hour and all support work after the Bug-Fix period is billable.

Q VMware Horizon View HTML Access
Q. Do you provide Branding and Customization of the VMware View Portal?

Yes, we offer our Custom Branded VMware View Portal Package for VMware View Portal 4.6 and 5.0. The package includes:

  • Design to Client’s Existing Brand.
  • Custom Branded VMware View Portal & Download Page.
  • Installable Executable.
  • Install Guide.

Our Custom VMware View Portal 5 includes our Portal Admin Site for controlling Announcements, Company Links, Support Information and Import/Export Functionality for Backup and Restoring your Custom Data across multiple installs of our VMware View Portal Page.

Q. Is our VMware View Portal still supportable by VMware?

Our Custom Portal just like our Free eXtender Product uses the Apache Tomcat Web Server that gets installed with the full Install of VMware View Portal. Our Custom Portal sits in front of the Default Portal. This allows you to install and uninstall the custom site whenever you want. It also leaves your default Portal site 100% intact and supportable. Our interface shows in place of the default portal, so the same site can be used on VMware View 4.6 or 5.0.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Branded VMware View Portal??

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are branding customizations that need to be ported to a new version of VMware View Portal or added to your current VMware View Interface environment. We even offer Interface Insurance, so ask us about Interface Insurance for further information.

Q. How long will take to complete our Custom Branded VMware View Portal Project?

On average, to complete a Branding project we require 15 business days. We allow 5 Business Days for the Design Phase of the Project and 10 Business Days for the Development Phase of the project.

Q. If a new version of VMware View Portal is released, how do we update to the new version?

Currently, our Custom Branded VMware View Portal supports both 4.6 and 5.0. Interfaces are Version Specific and our Installer is currently tested with VMware View 4.6 and 5.0 Full Install. Like most of our Interface products, everything is Version Specific. However, we designed our VMware View Portal offering to display our custom page in front of the Default Portal, and so far we have not encountered issues with different versions.

Q. Can the Custom VMware View Portal be installed on multiple servers?

Yes, the Custom Branded VMware View Portal can be installed on Unlimited VMware View Portal Servers in your VMware View Environment.

Q. What is the installation process?

Techstur.com provides you with an installable executable that installs the Custom Branded VMware View Portal on your server as well as the Portal Admin Site.

Q. Do you offer Advanced Customizations for VMware View Portal?

Yes, our current Techstur.com Custom Branded VMware comes with a few built-in in Customizations such as Announcements, Support Information, Company Links and Import/Export Functionality. If you need further Customization, just tell us and we can let you know the possibilities.

Q Microsoft Outlook Web App 2013
Q. Do you offer Branding Customizations of Outlook Web App, also known as OWA 2013?

Absolutely! We do offer Branding Customization of Outlook Web App 2013.

Q. How long does it take to customize Outlook Web App?

On average, we require 15 business days to complete a Branding project. We allow 5 Business Days for Design and then 10 Business Days for Development.

Q. What does your Custom Branded Outlook Web App Package offer?

Our Custom Branded Outlook Web App Package includes:

  • Design to Client’s Existing Brand.
  • Custom Login/Logoff Pages.
  • Custom OWA 2013 Premium Theme.
  • Custom OWA 2013 Light.
  • Install Package.
  • Install Guide.

1 Install performed by Techstur.com via a one-time GoToMeeting Session.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Citrix Web Interface?

With Outlook Web App, just as with Outlook Web Access, with every update from Microsoft the OWA Interface is reset to the Default Interface and Default Theme. Techstur.com charges $350 per Update Rollup. The cost of OWA 2013 to Service Pack 1 is unknown at this time, but we will be able to provide a Quote for that once the Service Pack is released.

Q. Can the Custom Outlook Web App Interface be installed on multiple servers?

Our Custom Branded Outlook Web App package can be installed on unlimited Client Access Exchange Servers in your Environment as long as they are the same version.

Q. What is the installation process?

Techstur.com provides an Install Package with Install Guide and Directions for setting your new Custom Theme as Default for your organization. Each project comes with 1 Install performed by Techstur.com via a one-time GoToMeeting session.

Q. We have some custom features that we would like developed for our Outlook Web Access Interface. Can you help us?

A Sure! Because Techstur.com is a full featured .Net Development company, we have a firm grasp of the technology behind Outlook Web Access and can perform Advanced Interface Customization Development.

Q Microsoft Remote Desktop Web Access 2012 and 2012 R2
Q. Do you offer Branding and Customizations of Microsoft Remote Desktop Web Access 2012?

We sure do! Our Techstur.com Custom Branded RD Web Package includes:

  • Design to Client’s Existing Branding.
  • Design Integration into all pages of RD Web.
  • Install Package.
  • Install Guide.

1 Install performed by Techstur.com via a one-time GoToMeeting session

Q. Do you offer Advanced Customizations of RD Web Access 2012?

Yes, and we have a number of stock Add-on Modules for RD Web, including:

  • Change Password Module.
  • Announcement Module.
  • Company Links Module.
  • Downloads Module.
  • AD Integration Module.
  • Twitter Integration Module.
  • Facebook Integration Module.

And many other options! If you don’t see a Customization that you would like listed here or on our RD Web Access Interface Customization Page, just let us know your requirements and we will let you know the possibilities.

Q. Did you say you have a Change Password Module for RD Web Access 2012?

We sure do! It was custom developed to add the Change Password Functionality into our Custom Branded RD Web Access Interfaces. The Change Password Module gives the Administrator and your users the ability to Change Passwords, lets you know how many days are left until your password expires, and allows the user to change their password at Next Login when flagged in Active Directory. Our modules use LDAP to connect to Active Directory and bring this wonderful feature into your environment.

Q. How long does it take to customize Microsoft Remote Desktop Web Access 2012?

On average, we require 15 business days to complete a Branding project. We allow 5 Business Days for Design and then 10 Business Days for Development.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Microsoft Remote Desktop Web Access 2012?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are new features that need to be customized or if the design needs to be updated.If that’s the case, we consider such updates a new project with separate fees and will give you a quote for the new work.

Q. Can the Custom Microsoft Remote Desktop Web Access 2012 Interface be installed on multiple servers?

Our Custom Branded RD Web Access package can be installed on unlimited Windows 2008 R2 Servers in your Environment.

Q. What is the installation process?

Techstur.com provides an Install Package with an Install Guide and Directions for setting your new Custom Branded Remote Desktop Web Access 2012 Interface. Each project comes with one Install performed by Techstur.com via a one-time GoToMeeting Install Session.

Q. We would like to Install our Custom Interface on another Server or Servers and we don’t feel comfortable doing the install ourselves. Can Techstur.com help?

Absolutely! We can do an additional GoToMeeting Install session to Install your Custom RD Web Access Interface 2012 on other servers for $150 per Instance/Server.

Q Microsoft Outlook Web App 2010
Q. Do you offer Branding Customizations of Outlook Web App, also known as OWA 2010?

Absolutely! We do offer Branding Customization of Outlook Web App 2010.

Q. What does your Custom Branded Outlook Web App Package offer?

Our Custom Branded Outlook Web App Package includes:

Design to Client’s Existing Brand.

Custom Login/Logoff Pages.

Custom OWA 2010 Premium Theme.

Custom OWA 2010 Light.

Install Package.

Install Guide.

1 Install performed by Techstur.com via a one-time GoToMeeting Session.

Q. How long does it take to customize Outlook Web App?

On average, we require 15 business days to complete a Branding project. We allow 5 Business Days for Design and then 10 Business Days for Development.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Citrix Web Interface?

With Outlook Web App, just as with Outlook Web Access, with every update from Microsoft the OWA Interface is reset to the Default Interface and Default Theme. Techstur.com charges $250 per Update Rollup. For Service Pack 1 to Service Pack 2 we charge $350. The cost of Service Pack 2 to Service Pack 3 is unknown at this time, but we will be able to provide a Quote for that once the Service Pack is released.

Q. Can the Custom Outlook Web App Interface be installed on multiple servers?

Our Custom Branded Outlook Web App package can be installed on unlimited Client Access Exchange Servers in your Environment as long as they are the same version.

Q. What is the installation process?

Techstur.com provides an Install Package with Install Guide and Directions for setting your new Custom Theme as Default for your organization. Each project comes with 1 Install performed by Techstur.com via a one-time GoToMeeting session.

Q. We have some custom features that we would like developed for our Outlook Web Access Interface. Can you help us?

Sure! Because Techstur.com is a full featured .Net Development company, we have a firm grasp of the technology behind Outlook Web Access and can perform Advanced Interface Customization Development.

Q Microsoft Remote Desktop Web Access 2008 R2
Q. Do you offer Branding and Customizations of Microsoft Remote Desktop Web Access?

We sure do! Our Techstur.com Custom Branded RD Web Package includes:

  • Design to Client’s Existing Branding.
  • Design Integration into all pages of RD Web.
  • Install Package.
  • Install Guide.

1 Install performed by Techstur.com via a one-time GoToMeeting session

Q. Do you offer Advanced Customizations of RD Web Access?

Yes, and we have a number of stock Add-on Modules for RD Web, including:

  • Change Password Module.
  • Announcement Module.
  • Company Links Module.
  • Donwloads Module.
  • AD Integration Module.
  • Twitter Integration Module.
  • Facebook Integration Module.

And many other options! If you don’t see a Customization that you would like listed here or on our RD Web Access Interface Customization Page, just let us know your requirements and we will let you know the possibilities

Q. Did you say you have a Change Password Module for RD Web Access?

We sure do! It was custom developed to add the Change Password Functionality into our Custom Branded RD Web Access Interfaces. The Change Password Module gives the Administrator and your users the ability to Change Passwords, know how many days till your password expires and allows the user to change their password at Next Login when flagged in Active Directory. Our modules use LDAP to connect to Active Directory and bring this wonderful feature into your environment.

Q. How long does it take to customize Outlook Web Access?

On average, we require 15 business days to complete a Branding project. We allow 5 Business Days for Design and then 10 Business Days for Development.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Microsoft Remote Desktop Web Access?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are new features that need to be customized or if the design needs to be updated.

Q. Can the Custom Microsoft Remote Desktop Web Access Interface be installed on multiple servers?

Our Custom Branded RD Web Access package can be installed on unlimited Windows 2008 R2 Servers in your Environment.

Q. What is the installation process?

Techstur.com provides an Install Package with Install Guide and Directions for setting your new Custom Branded Remote Desktop Web Access Interface. Each project comes with 1 Install performed by Techstur.com via a one-time GoToMeeting Install Session.

Q. We would like to Install our Custom Interface on another Server or Servers and we don’t feel comfortable doing the install ourselves. Can Techstur.com help?

Absolutely! We can do an additional GoToMeeting Install session to Install your Custom RD Web Access Interface on other servers for $150 per Instance/Server.

Q Microsoft Outlook Web Access 2007
Q. What does your Custom Branded Outlook Web Access Package offer?

Our Custom Branded Outlook Web Access Package includes:

  • Design to Client’s Existing Brand.
  • Custom Login/Logoff Pages.
  • Custom OWA 2007 Premium Theme.
  • Custom OWA 2007 Light.
  • Install Package.
  • Install Guide.

1 Install performed by Techstur.com via a one-time GoToMeeting Session.

Q. Do you offer Branding Customizations of Outlook Web Access, also known as OWA 2007?

Yes, we do offer Branding Customization of Outlook Web Access 2010. [Or should that be 2007?]

Q. How long does it take to customize Outlook Web Access?

On average, we require 15 business days to complete a Branding project. We allow 5 Business Days for Design and then 10 Business Days for Development.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Citrix Web Interface?

With Outlook Web Access, just as with Outlook Web App, with every update from Microsoft the OWA Interface is reset to the Default Interface and Default Theme. Techstur.com charges $250 per Update Rollup and $350 per Service Pack update to port your Interface over to the new version.

Q. Can the Custom Outlook Web Access Interface be installed on multiple servers?

Our Custom Branded Outlook Web Access package can be installed on unlimited Client Access Exchange Servers in your Environment as long as they are the same version.

Q. We have some custom features that we would like developed for our Outlook Web Access Interface. Can you help us?

Absolutely! As a full featured .Net Development firm, Techstur.com has a firm grasp of the technology behind Outlook Web Access and can perform Advanced Interface Customization Development.

Q. What is the installation process?

Techstur.com provides an Install Package with Install Guide and Directions for setting your new Custom Theme as Default for your organization. Each project comes with 1 Install performed by Techstur.com via a one-time GoToMeeting session.

Q Microsoft Forefront TMG 2010
Q. Do you offer Customization and Branding of Microsoft Forefront Threat Management Gateway 2010?

Yes we do! (But we call it Microsoft TMG 2010 to save time.)

Q. What is included in your Custom Branded Microsoft TMG 2010 Interface Package?

Our Custom Branded Microsoft TMG 2010 Interface Package includes:

  • Branding of either the ISA or OWA Forms Based Authentication Template.
  • Design to Client’s Existing Brand.
  • Design Integration into either the ISA or OWA FBA Template.
  • Install Package.
  • Install Guide.

Install on 1 Server peformed by Techstur.com via a one-time GoToMeeting Install Session

Q. What if we need both the ISA and OWA FBA Template Branded?

When we first explore the scope of your project, we will ask if you need the ISA or OWA FBA Template Branded or both. Then we will create a Quote for you for either Product or both.

Q. We use RSA Multi-Factor Auth with our Microsoft TMG 2010 Interface. Do you support that?

Absolutely! We can Brand all of the RSA Pages of TMG as part of the project for an additional cost.

Q. We are still on Microsoft Internet Security and Acceleration (ISA) Server 2006. Do you offer Legacy Support for this product?

We sure do! Everything in this FAQ applies to both Microsoft TMG 2010 and Microsoft ISA 2006.

Q. How long does it take to customize Microsoft TMG 2010?

On average, we require 10 business days to complete a TMG or ISA Branding project. We allow 5 Business Days for Design and then 5 Business Days for Development.

Q. Do we have to pay any ongoing fees, licenses or support costs for using a Techstur.com Custom Microsoft TMG 2010?

There are no ongoing fees or support obligations. Techstur.com will always be available in the future if there are new features that need to be customized or if the design needs to be updated.

Q. Can the Custom Microsoft TMG 2010 Interface be installed on multiple servers?

Our Custom Branded Microsoft TMG 2010 package can be installed on unlimited Forms Based Auth Sites and Servers in your Environment.

Q. What is the installation process?

Techstur.com provides an Install Package with Install Guide and Directions for setting your new Custom Branded TMG 2010 Interface. Each project comes with 1 Install performed by Techstur.com via a one-time GoToMeeting Install Session.

Q. We would like to Install our Custom Interface on another Server or Servers and we don’t feel comfortable doing the install ourselves. Can Techstur.com help?

Sure thing! We can do an additional GoToMeeting Install session to Install your Custom TMG 2010 Interface on other servers for $150 per Instance/Server.